Klipsch Sucks Customer Reviews and Feedback

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Klipsch Audio Technologies (also referred to as Klipsch Speakers or Klipsch Group, Inc.) is an American loudspeaker company based in Indianapolis, Indiana. Founded in Hope, Arkansas, in 1946 as 'Klipsch and Associates' by Paul W. Klipsch, the company produces loudspeaker drivers and enclosures, as well as complete loudspeakers for high end, high fidelity sound systems, public address applications, and personal computers.

A former employee said this in a review: "I learned nothing about speakers. Management was not easy to deal with because they treat you like shit. There was no open door policy. I really didn't enjoy working at Klipsch, they are very unprofessional.

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Former Employee - Anonymous Employee says

"Where to begin...do not work here. Run by a group of white guys who allow women and minorities to be treated badly. No HR department in house - big read flag. Handbook states no alcohol on premises. Alcohol in many offices and drinking happened during meetings. Harassment, discrimination and hostile work environment claims have been made against them, yet individuals do not have the deep pockets to fight their corporate lawyers. Behavior is known and continues. Nothing happens to the perpetrators, just the victims."

Former Employee - Anonymous Employee says

"Previous management before Audiovox was more interested in making a buck than treating their employee's with respect."

Current Employee - Anonymous Employee says

"The consistent message that the sky is falling. The constant change in management and direction is difficult to navigate. There is a lack of vision and focus."

Former Employee - Order Taker says

"Functional group conflicts; no career advancement. It's not what you know, it's about who you know and how you rub elbows."

Former Employee - Anonymous Employee says

"No career path, incompetent and unethical leadership"

Current Employee - Anonymous Employee says

"The company is owned by a blood sucking corporation and is operated by a political hierarchy who seem to be interested only in packing their golden parachutes while simultaneously piloting the brand into a nose dive. Nepotism and cronyism are the order of the day. Creativity is discouraged unless it is exactly in line with the aesthetics of whatever arbitrary boob happens to be making decisions on a given day. Brown nosing encouraged. Layoffs are always eminent. It's easier and more profitable to shed workforce than look in the mirror. If the company is having trouble with revenue it's not a product or development issue. The problem is with a management culture that wants to spend money like water to hang out with rock stars while hacking the budget to the bone everywhere else. It's essentially some kind of shell game where the corporate overlords and company executives cook numbers however possible to line their own pockets. Terrible, toxic, unstable environment."

Former Employee - Designer says

"They have been fed to the wolves. The mother company is bleeding them dry. It is a shame! It was once a fantastic company to work for."

Current Employee - Anonymous Employee says

"no empowerment to share ideas horrible communication with other segments of the company no room for advancement certain people are above normal accountability average to below average pay"

Former Employee - Anonymous Employee says

"Senior management is badly trained and fairly arrogant. Insecure. Very political atmosphere. Clear in-crowd and out-crowd. Decisions are made to benefit a few."

Current Employee - says

"- Due to downsizing in the past, there are fewer employees here than there used to be. This creates uncertainty and increases workload for remaining employees. Many departments are overwhelmed. - Management decisions are done solely in the interest of the parent company that owns Klipsch - these decisions do not take into account how things affect the way Klipsch employees do their jobs - Management is more concerned with making and saving money rather than the well-being of employees - Seems like career advancement opportunities are very limited - HR claims benefits are generous but they are less competitive than most other organizations"

Customer Service Representative (Former Employee) says

"I learned a lot about speakers.Management was not easy to deal with, no open door policy.I really didn't enjoy this job, very unprofessional.free lunch once a monthsupervisor was very unprofessional."

Packer/Assembler (Former Employee) says

"Short handed help for employees. One certain supervisor is over bearing. Most employees and supervisor's their were good individuals. HR was outstanding, and a great guy. Days at work from day to day mostly good days."

Angry Customer says

"I made a big mistake buying Klipsch. I\'m one of the hundreds (or thousands) of people that have a defective amp in my powered subwoofer. It has been impossible to reach them. They don\'t respond to support emails nor do they answer the phone. They don\'t even answer the phone when you call their sales line. Whatever they used to be, they are not anymore. Ignore the glowing fanboy reviews of this brand. It\'s all good until your $5,000 system craps out and no one will help you."

Naba Chinde says

"My order was back-ordered. So I asked them t cancel it, yet they didn't and sent it anyway. Now they are charging me for a refund! I waited on hold for 30mins, I was just 5 sec away when the representative came, but he disconnected the call."

sean buckley says

"This was the worst customer service I believe I've ever encountered. I purchased a sound bar direct from Klipsch about 1 month ago and it still hasn't shipped. You wait on hold FOREVER to get a support staff to tell you they don't have any answers for you. They tell me the item is out of stock yet I can go to Amazon and purchase this exact model and have it delivered to my home within 2 days. Save your time and money!! If this is the support I receive before even getting my purchase I can't imagine what support I'd get, if any, after I receive my item... assuming I do eventually receive it. Also interesting to note, you can't go on their official website and write a review. It makes one wonder if they took this down because of the bombardment of negative comments and reviews."

Jim Merchant says

"Klipsh customer service is a joke. Spend $400 on R-51PM speakers, and the emit terrible static. Called the 800-554-7724 number, was on hold for 64 minutes, the recording stated no one is available, and call back later. Then called the 317 number at 1:30PM, and got a recording stating business hours are 9:00 - 5:00, so call back during business hours... Went on line to address issue, and prompts ask you to fill in your e-mail address, model, and problem - when filling in issue on a required field, prompts of issues are given, and you are directed to sites addressing the issues. you cannot get past this stage to hit the submit button !!!!! Klipsch wants your order, they do not want to service you. I'm returning my purchase to Amazon and buying JBL or other brand. I always viewed Klipsch as a premium brand - man was I wrong..... Klipsch you should be ashamed"

mk says

"Terrible customer servce. Their support department didnt answer my emails. I had to solve the problem with my speakers myself via The Speaker Exchange, (who are great by the way). I still haven't heard back from Klipsch. I will certainly not buy Klipsch again, in my experience they do not stand behind their products, they do not offer support to their customers."

Ronan says

"Bought two Klipsch The Three (type I) a couple of years ago, although very good looking and presented with a neo-retro design quite flattering and a high build quality, when it comes to software and connections, that is where things start to go awry. For instance the promise of a seamless wireless audio network never worked correctly or maybe once, in addition we had to acquire a very "cheap" piece of software, DTS Play-Fi, supposedly helping you to get your tabletops stereo systems communicating on a single dedicated network or even just trying to stream from a PC to them, it never worked well at all; definetely when it comes to software, hardware manufacters do not get it most of the time... Regarding Bluetooth, same problems on and on with the almost impossibility to connect a smartphone to just on tabletop ! I really regreted those acquisitions and should have a gone to big names instead, at least they do deliver quality connectivity !"

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